Embedded-Ability products are warranted for a period of 1 year for any defective parts or failure resulting from normal use. If your product fails during the warranty period, contact E-A for a return material authorization (RMA) number, pack it up, clearly write the RMA number on the outside of the package, then return it to E-A at your expense. E-A will then perform repairs or replacement as required and ship the unit back to you at E-A’s expense.

Any questions about our warranty policy please contact us for details.

Returning Items

We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we will be happy to accept returns for up to 14 days following your receipt of the product.

Returned merchandise must be in new condition and in its original packaging. When packing your order for return, make sure all accessories are included and please use all the original packing material. We will be unable to process your return if items were not packed properly and resulted in damage on return.

Please contact us for a return material authorization (RMA) number and please make sure that number is clearly visible on the outside of the package. Return shipping charges will not be refunded. The customer is responsible for insured shipping back to E-A.

Returns sent COD will not be accepted.

Damaged Merchandise

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please refuse the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Lost Shipments

If you feel a shipment has been lost in transit, please call with the order number and a list of the missing items. A tracer will be initiated at that time. Credit will usually be issued for the missing merchandise when we obtain the claim number from the carrier.